Dispatchers: They Answer the Call

By April 13, 2015LACoFD News
FILE PHOTO: Los Angeles County Fire Department Dispatch center.

Our mission starts in Dispatch. In less than one minute, our dispatchers find out what the emergency is and begin to send firefighters, paramedics and others to the scene.  They are truly our first responders.

In honor of National Public Safety Telecommunications Week, the Los Angeles County Fire Department would like to take the time to recognize our dispatchers, who in 2014 alone processed more than 819,000 inbound and outbound calls.

Established nationwide in 1991, National Public Safety Telecommunications Week pays tribute to all 911 call-takers, dispatchers and other telecommunications staff, including the technicians who maintain radio and emergency phone systems, those who train communications staff, and the supervisors and managers of communications centers across the country.

“We honor our personnel for their commitment to public safety, excellence in customer service, and the continued pursuit of our goal of protecting life and property while maintaining the highest level of professionalism to the public we serve,” Fire Chief Daryl L. Osby said. “On a daily basis, our Command and Control professionals display expertise and unwavering commitment to provide the public with pre-arrival instructions, aid and compassion during crisis situations.

“Our personnel are to be commended for their courage, commitment, and ability to rapidly address emergency response needs.”

The Department’s Dispatch center is staffed with 15 dispatchers during the day and 13 at night. Of those, only four or five personnel are assigned to call-taking duties. Those dispatchers handle an average of eight to 10 calls per hour requiring dispatch, in addition to the routine calls that come into the center.